Uplifter is an online registration and account management system used by many arts and sports organisations. Pacific Voices is using Uplifter to make registration, communication, and payments more secure, organised, and convenient for families.

An account allows you to register your singer(s), manage your family information, receive important updates, and make payments securely online.

A parent or guardian should create the account and manage it. Singers are added under the parent/guardian account.

Yes, all families will need to create a new account in Uplifter as part of our transition to a new registration system.

After logging in, there are three main areas you’ll use: the main landing page, the “My Account” area (accessed by hovering over your name), and the “Registration” page (available from the top menu).

Visit our Uplifter website, select “Login”, and then select “First Time Registering?” and enter your information. Visit our registration page and click “Create Account.”

Please use a personal (non‑work) email for parent/guardian contacts, work emails can block or delay messages.

You’ll be asked to provide basic details for your singer(s) and family, including contact information, emergency contacts, and important medical information.

Yes, you can add multiple singers under a single family account.

Check your spam or junk folder first. If you still don’t see it, try resetting your password or contact us for assistance.

Click the “Forgot Password” link on the login page and follow the instructions to reset your password.

Log in to your account and navigate to “Account Details & Addresses”, then select “Edit Details”.

Log in to your account and navigate to “Account Details & Addresses”, then select “Edit Details”.

Log in to your account and navigate to “Singers”, then select “New Singer”. If you need to remove a singer, please contact us for assistance to ensure records are handled correctly.

New singers are required to audition to be accepted into the program. Returning singers who are invited to re-register do not need to audition and will be sent a registration code directly.

A link to audition sign-ups is available on the Pacific Voices website.

Auditions are a short and supportive process designed to ensure Pacific Voices is a good fit for your singer. Details vary by age group.

You will be notified by email. Successful singers will also receive a registration code required to complete registration in Uplifter.

While a successful audition does not guarantee a spot, singers who register soon after receiving their acceptance and registration code are very likely to secure a place. Registration is first-come, first-served, with priority access given to returning families.

1. Log in and go to the “Registration” page from the top menu.
2. Select “Register” next to the appropriate division.
3. Choose your singer or select “New Singer” and enter their details.
4. Enter your registration code (sent by email).
5. Click “OK” to continue.
6. Repeat this process for each singer you wish to register.
7. When finished, go to your cart and complete your transaction.

Registration opens in early summer each year, with priority access for returning families, followed by general registration for new members. Spaces are filled on a first-come, first-served basis.

Divisions are based on age and skill and are assigned by the director(s). You should select the division that corresponds to the one outlined in your registration email.

No, each singer may only be registered in one division per season. Multiple singers can still be registered under the same account if applicable.

Double-check that the code was entered exactly as provided. If the issue continues, please contact us and we’ll be happy to help.

Registration is only confirmed once payment has been completed and you have received a confirmation email. If items remain in your cart without completing checkout, your spot is not held.

You will receive a confirmation email once your registration is complete. You can also confirm by going to your “My Account” area, opening the “Singers” tab, selecting your singer, and viewing the bottom of their profile where their registered divisions will be listed.

Fees are paid online through your Uplifter account. After registering, go to your cart to review your balance and complete payment.

Pacific Voices accepts online credit card payments through Uplifter, including installment/payment plan options.

For the 2026/2027 season, families who are unable to use a credit card may request to pay by e-transfer as a temporary accommodation. The e-transfer option and policy details are available within the registration process in Uplifter.

Pre-authorized debit (PAD) payments are not currently available through the platform.

Yes. You can choose to pay in full or by monthly installments through Uplifter when completing your registration.

If you select a monthly payment plan, a deposit of the total annual tuition is required at registration, along with a non-refundable registration fee, to secure your singer’s spot.
The remaining balance is divided into equal monthly payments over the season.

The deposit is applied toward your total tuition and is generally non-refundable. However, there is a short trial period at the beginning of the season. If a singer withdraws during this time, a partial refund may be issued.
Full details are provided in our registration policies and confirmation email.

Yes, a non-refundable registration fee is required for all registrations, regardless of whether you choose to pay in full or by installments.

A limited early bird discount may be available for registrations completed within a specified timeframe. This discount applies only to tuition paid in full at the time of registration and is not available for installment payment plans. It does not apply to the non-refundable registration fee.

Refund and cancellation policies will be outlined during registration.

Try resetting your password. If the issue continues, contact us for assistance.

Refresh the page and try again. If the problem persists, take a screenshot (if possible) and contact us with details.

Please contact our administration team for assistance.

Check your spam or junk folder. Also confirm your email is entered correctly in your Uplifter account.

Most registration-related communication will come through Uplifter, but you may also receive emails directly from Pacific Voices.

If a division has reached capacity, you will see an option to join the waitlist during registration. If a space becomes available, families will be contacted by email in waitlist order.
No payment is required to join the waitlist.

If a division has reached capacity, you will see an option to join the waitlist during registration. If a space becomes available, families will be contacted by email in waitlist order.

Uplifter works best on updated browsers such as Chrome, Safari, or Edge. If you experience issues, try switching browsers or devices.

Yes, you will be asked to review and accept policies such as code of conduct, media consent, and payment terms.

Yes, receipts are automatically generated and can be accessed through your Uplifter account.

No. While Pacific Voices is a registered charity, tuition fees are not considered a charitable donation and are therefore not eligible for a tax receipt. Only eligible donations (if applicable) can be issued official charitable tax receipts in accordance with Canada Revenue Agency guidelines.

Yes, you can log in at any time to view and download past receipts.

Eligible fundraising proceeds are applied directly to your family’s Uplifter account as account credits and may be used toward eligible Pacific Voices fees and invoices.

Fundraising credits are applied once final fundraising totals have been received and reconciled. Processing timelines may vary depending on the fundraiser. An email notification will be sent once fundraising credits have been applied to your account. 

Available fundraising credits can be viewed in your Uplifter account and during checkout.

To apply available credits toward a payment, select the checkbox that says: “Use available credit ($XX.XX)”

The selected amount will automatically be applied to your balance owing.

Please note that fundraising credits added after registration or after a payment plan has already been set up will not automatically apply to future installment payments. However, you may manually apply available credits toward future payments at any time by logging into your account, opening My Account, selecting “Account Status”, choosing “Make a Payment”, and selecting “Use Available Credit”.

Families may log in at any time before a scheduled payment to apply available fundraising credits. If the credits do not fully cover the scheduled payment amount, the remaining balance will be due immediately when the credit is applied. To avoid unexpected charges and ensure credits are applied to the intended payment, we recommend applying credits at least two business days before the scheduled payment date.

Fundraising credits may generally be applied toward:

• Tuition and registration fees
• Attire and eligible program-related invoices
• Tour costs

Fundraising credits are non-refundable, have no cash value, and generally may not be transferred to another family.

If a singer withdraws from the program or leaves Pacific Voices, any remaining fundraising credits will remain with Pacific Voices and will not be refunded.

Available fundraising credits must be selected and applied during checkout in order to reduce the balance owing.

If you believe a fundraising credit is missing or not applying correctly, please contact us for assistance.

Any unused eligible fundraising credits will remain on your account and may be applied toward future eligible charges, including fees for a future season.

Fundraising credits do not expire. However, families are encouraged to use fundraising credits within the season in which they are earned whenever possible.